Kemenhaj Blocks Assyifa Over Stranded Umrah Pilgrims
Kemenhaj blocks PT Assyifa Berkah Mandiri's SISKOPATUH account after the travel agency failed to repatriate 95 stranded umrah pilgrims on time.
Portal Islam 
This article was first published in Indonesian. Baca versi Bahasa Indonesia →
Kemenhaj (Indonesia's Ministry of Hajj and Umrah) has taken firm action by blocking the SISKOPATUH (Integrated Computerized Umrah and Special Hajj Management System) account belonging to PT Assyifa Berkah Mandiri, a licensed Umrah Travel Organizer (PPIU). This administrative sanction was imposed due to indications of non-compliance by the operator in fulfilling its obligation to return pilgrims to Indonesia.
As gathered from reports by ANTARA and detikHikmah on Tuesday, November 3, 2026, this preventive measure was implemented to prevent any new pilgrims from departing and being affected by similar issues in the future.
Chronology and Details of the Stranded Pilgrims
Based on clarification reports and Official Memorandum Number: ND-297/PN.2.2/2026 issued by the Umrah Supervision Sub-directorate, PT Assyifa Berkah Mandiri was proven to have failed to provide return tickets for the umrah participants. The travel agency failed to repatriate the pilgrims beyond the 1x24-hour deadline.
According to reports by ANTARA and detikHikmah, 95 individuals consisting of 91 umrah participants and four tour leaders were directly affected by this repatriation issue. Currently, the status of the PPIU with Decree Number 14092200972520002 on the SISKOPATUH application is officially recorded as "Blocked".
Severe Reprimand and Travel Agency Responsibility
Atty Novyanty, Director of Licensing and Accreditation for Special Hajj and Umrah at Kemenhaj, explained that this blocking is a preventive supervisory action to minimize the risk of increasing the number of victims while demonstrating state protection for the safety of pilgrims.
Quoted from ANTARA, Atty Novyanty delivered her official statement in Jakarta:
“We have recommended and executed the temporary blocking of PT Assyifa Berkah Mandiri's SISKOPATUH access so that no new prospective pilgrims are departed and affected.”
Atty Novyanty, Director of Licensing and Accreditation for Special Hajj and Umrah at Kemenhaj
Furthermore, Atty emphasized that the blocked status in the system does not hinder the settlement of pilgrims' rights and does not release the travel agency from its legal obligations. PT Assyifa Berkah Mandiri remains fully responsible for providing return tickets for the affected victims.
This firm action refers to applicable statutory regulations, including Law Number 14 of 2025 and Minister of Hajj and Umrah Regulation (PMHU) Number 2 of 2026 concerning Administrative Sanctions. Currently, the ministry is continuing to conduct in-depth investigations and examinations to determine further sanctions while evaluating the travel agency's good faith.
Lessons and Guide to Choosing a Travel Agency
This incident serves as an important reminder for Muslims intending to perform worship in the Holy Land to always be careful in choosing a travel bureau. In undertaking a spiritual journey, thoroughness and legal aspects are paramount so that pilgrims' rights are always protected. You can read the Guide to Choosing the Best 2026 Umrah Travel: Safe, Comfortable & Mabrur to ensure security when planning a spiritual journey.
Islam consistently teaches the importance of trustworthiness (amanah) and keeping promises in every financial and social dealing (muamalah), including in the organization of worship journeys.
يٰٓاَيُّهَا الَّذِيْنَ اٰمَنُوْٓا اَوْفُوْا بِالْعُقُوْدِۗ اُحِلَّتْ لَكُمْ بَهِيْمَةُ الْاَنْعَامِ اِلَّا مَا يُتْلٰى عَلَيْكُمْ غَيْرَ مُحِلِّى الصَّيْدِ وَاَنْتُمْ حُرُمٌۗ اِنَّ اللّٰهَ يَحْكُمُ مَا يُرِيْدُ ﴿١﴾
O you who have believed, fulfill [all] contracts. Lawful for you are the animals of grazing livestock except for that which is recited to you [in this Qur'an] - hunting not being permitted while you are in the state of ihram. Indeed, Allah ordains what He intends.
Qur'an, Surah Al-Maaida [5]: 1 (Sahih International)
May the pilgrims who were affected be safely repatriated to Indonesia soon, and may this incident serve as a valuable lesson for all umrah travel organizers in Indonesia to always remain trustworthy and professional.
